OFFICE POLICIES

Please review our office policies to help us provide you with the best possible care.

Appointments & Cancellations

We request at least 24 hours notice for cancellations or rescheduling. No-Show Policy: Patients who miss appointments without notice may be subject to a $50 no-show fee. Repeated no-shows may result in dismissal from the practice. Late Arrivals: If you arrive more than 15 minutes late, you may need to reschedule to ensure adequate time for all patients.

Payment & Insurance

Copays and deductibles are due at the time of service. We accept cash, check, and all major credit cards. Please bring your insurance card and photo ID to every visit. If your insurance requires a referral, please obtain it before your appointment to avoid delays or rescheduling.

Prescription Refills

Please request refills at least 5 business days before you run out of medication. This allows time for insurance authorization if needed. Controlled substances require an office visit for refills and cannot be called in to the pharmacy. Refill requests can be submitted through the patient portal or by calling our office during business hours.

Forms & Medical Records

FMLA, disability, and other forms require an office visit and may take up to 7-10 business days to complete. A $25 fee may apply for complex forms or records requests. Medical records requests should be submitted in writing and allow 7-14 business days for processing.